Refund Policy

Refund Policy

Effective Date: June 15, 2026

At LyraCart, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help. Please read our refund policy carefully.

1. Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

  • Unused and in the same condition as received
  • In its original packaging with all tags attached
  • Accompanied by proof of purchase (order number or receipt)

The following items are not eligible for return:

  • Perishable goods or items with hygiene seals that have been broken (e.g. opened beauty products)
  • Personalised or custom-made products
  • Items marked as final sale
  • Gift cards

2. How to Initiate a Return

  1. Contact us at salimputhiyaveetilabdulkader@gmail.com with your order number and reason for return
  2. We will respond within 2 business days with return instructions
  3. Ship the item back using a trackable shipping method
  4. You are responsible for return shipping costs unless the item is defective or we made an error

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5-10 business days and credited to your original payment method
  • Credit card refunds may take an additional 3-5 business days to appear on your statement depending on your bank
  • Shipping costs are non-refundable unless the return is due to our error or a defective product

4. Exchanges

We offer exchanges for items that are defective, damaged, or if you received the wrong item. Contact us within 30 days of delivery to arrange an exchange. If the desired item is out of stock, we will issue a full refund.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with:

  • Your order number
  • A description of the issue
  • Clear photos of the damaged or defective item and packaging

We will arrange a replacement or full refund at no additional cost to you.

6. Lost or Stolen Packages

LyraCart is not responsible for packages lost or stolen after confirmed delivery. If your tracking shows delivered but you have not received your package, please contact your local postal service or carrier first. Contact us if you need further assistance.

7. International Orders

For international returns, customers are responsible for all return shipping costs and any applicable customs fees. We recommend using a trackable shipping service. LyraCart is not responsible for items lost in transit during return shipping.

8. Sale Items

Items purchased with a discount code of 30% or more are final sale and are not eligible for return or exchange, unless they arrive damaged or defective.

9. Contact Us

For any questions about our refund policy, please reach out to us:
Email: salimputhiyaveetilabdulkader@gmail.com
Response time: Within 2 business days
Website: lyracarts.com